Claims Support
Last updated: June 10, 2026
If you have a concern about damaged, missing, or delayed items after a move, contact Purely Canadian Movers as soon as possible so the matter can be reviewed.
What to do first
- Take clear photos of the item, packaging, and surrounding area.
- Keep packing materials until the matter is reviewed.
- Write down the item description, room, approximate value, and what happened.
- Contact us with your move date, origin, destination, and best contact information.
Valuation coverage
Claims are reviewed according to the applicable move details and selected valuation coverage. Review our valuation coverage page for general information about protection options.
How to contact claims support
Email esales@pcmovers.ca or call 1-877-485-6683. Include your name, move date, pickup and delivery locations, and any photos or documents that help explain the issue.
Our approach
Purely Canadian Movers is a direct moving company with no subcontractors. That means customers can contact our team directly for moving support, claims questions, and follow-up.