Estimate and booking policy
Customers should request a written estimate and confirm move date, inventory, access, services, and timing before booking.
- Written estimates should reflect inventory and access details.
- Month-end, summer, and weekend moves should be booked earlier when possible.
- Changes to inventory, access, packing, or route may change the final estimate.
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Valuation and coverage
Customers should review valuation coverage options before moving day, especially for long-distance moves and high-value goods.
- Basic carrier liability and additional valuation options are not the same as separate home insurance.
- Customers should disclose high-value or fragile items during the estimate process.
- Damage concerns should be documented promptly with photos and item details.
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Building access and elevator planning
Condo, apartment, office, and high-rise moves need elevator booking, loading zone planning, and building access confirmation.
- Customers should reserve elevators before moving day.
- Loading zone and parking restrictions can affect timing.
- Building rules should be shared with the moving team before arrival.
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