[
  {
    "id": "estimate-booking",
    "name": "Estimate and booking policy",
    "url": "/estimate-booking-policy/",
    "summary": "Customers should request a written estimate and confirm move date, inventory, access, services, and timing before booking.",
    "publicNotes": [
      "Written estimates should reflect inventory and access details.",
      "Month-end, summer, and weekend moves should be booked earlier when possible.",
      "Changes to inventory, access, packing, or route may change the final estimate."
    ]
  },
  {
    "id": "valuation-coverage",
    "name": "Valuation and coverage",
    "url": "/valuation-coverage-protection/",
    "summary": "Customers should review valuation coverage options before moving day, especially for long-distance moves and high-value goods.",
    "publicNotes": [
      "Basic carrier liability and additional valuation options are not the same as separate home insurance.",
      "Customers should disclose high-value or fragile items during the estimate process.",
      "Damage concerns should be documented promptly with photos and item details."
    ]
  },
  {
    "id": "building-access",
    "name": "Building access and elevator planning",
    "url": "/local/",
    "summary": "Condo, apartment, office, and high-rise moves need elevator booking, loading zone planning, and building access confirmation.",
    "publicNotes": [
      "Customers should reserve elevators before moving day.",
      "Loading zone and parking restrictions can affect timing.",
      "Building rules should be shared with the moving team before arrival."
    ]
  }
]